If your website appears unavailable, first check whether the issue affects everyone or only one network or device.

Useful checks:

• Try a different browser or device.
• Try mobile data instead of Wi-Fi.
• Note the exact error message.
• Check whether email or cPanel is also affected.

Open a support ticket with the affected domain, time the issue started, and any error message. For urgent outages, mark the ticket clearly as a site outage.